Platinum Recruitment Limited
Christchurch City, Canterbury
Platinum Recruitment are pleased to be working on behalf of our client, Wormald for a Service Delivery Team Leader for their busy Christchurch office. Wormald is a leading provider of fire protection solutions and has been helping to protect people and property for 125 years.The role: Responsible for the field service functions - planned/unplanned technician scheduling, dispatch management, customer service requests, parts management, billings & collections.Essential DutiesAssists Management with preparation of yearly, monthly & weekly execution plans for service visits.Customer liaising, ensuring customer’s expectations metDaily scheduling,
communication with field staffMatching appropriate Technician to the customer needsBusiness review meetingsReview and maintenance of Branch KPIsParts ordering and receiptingGeneration, maintenance and timely resolution of service jobs.Supervision of Branch Support / Operations Assistance teamKey CompetenciesExperience managing an administration team in a service environmentAbility to work independently with solid organization & attention to detail skillsEffective communication and interpersonal skillsA can-do attitude to get the job done and resolve issues as they arise. If you are looking for a full-time senior role and keen to work in an exciting, busy industry, I am keen to hear from you. APPLY NOW or send your CV to [email protected] this role not quite right or know of someone seeking employment in this field?
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