14 Oct
Trinity Industries
Nelson
**Job Title:** Support Representative - Remote Work **Company:** Trinity Industries **Location:** Nelson, Nelson, NZ **Job Type:** Full-time **Seniority Level:** Associate Level **Years of Experience Required:** 4
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**Job Overview:**
Trinity Industries is seeking a passionate and dedicated Support Representative to join our dynamic team remotely. The ideal candidate will possess a strong customer service background, combined with an analytical mindset, who is ready to contribute to our commitment to excellence. As a Support Representative, you will be the frontline face of our organization, assisting customers with inquiries, troubleshooting issues, and ensuring an exceptional customer experience.
If you are energetic, dedicated,
and eager to make a positive impact in a fast-paced environment, we encourage you to apply!
**Key Responsibilities:**
1. **Customer Service Excellence:** - Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of satisfaction. - Provide accurate and timely information regarding products and services. - Develop a thorough understanding of our offerings to address customer needs effectively.
2. **Issue Resolution:** - Analyze customer issues promptly and troubleshoot to reach resolution. - Collaborate with internal departments to address customer inquiries that require additional support. - Document customer interactions thoroughly and accurately in our CRM system.
3. **Data Analysis:** - Review support trends and gather data to identify recurring issues and propose solutions. - Assist in generating reports to track key performance indicators and help drive improvements.
4.
**Time Management:** - Prioritize requests and manage time efficiently to handle a high volume of support inquiries. - Ensure seamless follow-up with customers to check the status of ongoing issues or requests.
5. **Training and Development:** - Stay up-to-date with company products, policies, and procedures. - Share insights and suggest enhancements to improve service delivery and customer satisfaction.
6. **Feedback and Collaboration:** - Provide feedback to management on trends and opportunities for service improvement. - Work collaboratively with other team members to create a supportive and productive work environment.
7. **Company Culture:** - Pursue excellence in all endeavors, setting a high standard for achievement. - Actively contribute to a positive work atmosphere that encourages teamwork and innovation.
**Requirements:**
Education:** Bachelor's degree or equivalent work experience. Experience:** Minimum of 4 years in a customer service support role, preferably within a technical or service-driven environment. Personality Traits:**
- Energetic: A positive attitude that inspires others and contributes to a lively work environment.
- Dedicated: Committed to providing the highest level of service and improving customer experiences.
Soft Skills:**
- Analytical Skills: Ability to assess situations critically and make informed decisions based on data.
- Time Management: Proficiency in managing multiple tasks efficiently to meet deadlines and customer needs.
Technical Skills:**
- Proficient in using customer support software, CRM systems, and Microsoft Office Suite.
- Familiarity with troubleshooting and technical support processes is highly desirable.
**Benefits:**
- Opportunities for business travel. - Profit-sharing options. - Attractive joining bonus for successful candidates.
**Working Environment:**
At Trinity Industries, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We foster a culture where every team member is encouraged to contribute ideas, take initiative, and seek personal and professional growth.
**Application Deadline:** Please submit your application by **October 29, 2024**.
**Equal Opportunity Statement:**
Trinity Industries is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, and we do not unlawfully discriminate based on race, color, religion, gender, national origin, age, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable law.
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If you are ready to take on this exciting opportunity and grow your career with us, we look forward to receiving your application!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Support Representative - Remote Work
🖊️ Trinity Industries
📍 Nelson