Receptionist - part time - Albany, Auckland

Receptionist - part time - Albany, Auckland

Animal Referral Centre (ARC) is a private independently owned and operated animal referral practice established in 2016. We have two modern and amazing Auckland sites – Freemans Bay, Auckland city and Albany, North Shore.

We operate a 24 hour / 7-day week operation for emergency medicine. We also have specialists in small animal surgery, diagnostic imaging, internal medicine, cardiology, neurology, oncology, and critical care. Hydrotherapy and dermatology are available at ARC North.

We have all the equipment you would expect in a modern referral veterinary hospital including full in-house laboratory suite with Radiometer, multiparameter patient monitors, digital radiography, ultrasound, endoscopy, underwater treadmill,





mechanical ventilation, on-site CT and MRI, along with dedicated cat and dog receptions, consulting rooms and wards.

ARC VALUES

Our values guide our decisions and make our organization successful.

- We are one team.
- We do right by our patients.
- We value growth.
- We take ownership.
- We make referrals easy.

We employ clever, like-minded people who love animals, their people and delivering an excellent, well-rounded service.

Join our dedicated team and make a difference in the lives of pets and their owners during critical moments. Your role as a Veterinary Receptionist is vital to ensuring exceptional care and support in our emergency animal hospital.

As a Veterinary Receptionist at our busy emergency & specialist referral animal hospital, you will play a critical role in providing exceptional customer service while ensuring the smooth operation of our facility. This fast-paced environment requires you to manage multiple tasks simultaneously, prioritize effectively,





and maintain a calm demeanour under pressure.

Key Responsibilities:

- Front Desk Management: Greet clients and their pets with compassion and professionalism, creating a welcoming atmosphere during stressful times.
- Appointment Scheduling: Efficiently manage a high volume of phone calls and in-person inquiries to schedule appointments and triage urgent cases.
- Patient Records: Accurately maintain and update patient records, ensuring all information is Patient Records current and accessible to veterinary staff.
- Financial Transactions: Handle billing, process payments, and discuss payment options with clients, ensuring transparency and clarity.
- Team Collaboration: Work closely with veterinarians, technicians, and support staff to facilitate patient care,





ensuring seamless communication and teamwork.
- Crisis Management: Remain composed and proactive during emergencies, assisting clients and staff in prioritizing urgent cases while maintaining order in the reception area.
- Multi-tasking: Balance various responsibilities, from answering phones to managing walk-in clients and ensuring the reception area is organized.

Why work for ARC?

- Be part of a progressive and flourishing business, providing the cutting edge in care for cats and dogs
- A cohesive, friendly work environment
- Well-being support
- Onsite parking
- Fantastic reception team

Our reception is open

- 7:30am – 8pm Monday to Friday
- 9am – 6:30pm weekends.
- Set shifts will be available between the above hours.






- Shifts currently available are Monday to Friday 3pm – 8pm
- Will be required to work 1 weekend per month.

You will be employed to work at our ARC North (224 Albany Highway, Albany, Auckland) clinic but you will be trained at both sites (including 8 Hereford Street, Freemans Bay, Auckland). Flexibility during the training period will be needed (both for location and shifts).

You must have the legal right to work in New Zealand.

- $26 per hour starting wage.

To succeed in this role, you will possess the following:

- Strong customer service skills, with a compassionate approach to both clients and animals.
- Ability to work effectively in a fast-paced, high-stress environment.
- Excellent organizational and multitasking abilities.






- Flexibility to adapt to changing situations and work collaboratively with a diverse team.
- A love of animals, and the humans that come attached to them
- Ability to work at a fast pace
- A desire to provide the highest standard of customer care
- Reception experience
- Exceptional organisation and communication skills
- Flexible, adaptable, positive attitude with a focus on teamwork
- Computer literacy and an ability to learn new systems and processes
- Previous experience in a veterinary or healthcare setting is preferred but not required.

▶️ Receptionist - part time - Albany, Auckland
🖊️ Animal Referral Centre
📍 Albany