ICT Senior Administrator

ICT Senior Administrator

Job details

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Job type

- Full-time

Location

Auckland City, Auckland

Full job description

Job Description

ICT Senior Administrator

Position Purpose: Provide comprehensive, high quality general administration and technical
support to managers, staff and students, including supporting them to

achieve their objectives, and in their awareness and uptake of self-service
and work request systems/processes within Massey’s single integrated ITS.

Department: Office of the Pro Vice-Chancellor (PVC)

Location: Auckland

Reports to: Administration Team Lead

Responsible for: Nil

Delegations: Band E

Job Title: ICT Senior Administrator

Key relationships: Internal External







College staff Suppliers
Members of General and Academic Research and project participants
Administration teams

Students
University Service Line staff
including ITS, Academic Operations,

Facilities Management and
Procurement, Library

Massey University: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to

community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems

through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.

We are deeply committed to being a Te Tiriti-led university, demonstrating
authentic leadership in contemporary Aotearoa New Zealand as we uphold

Te Tiriti o Waitangi, the founding document of our nation, and its principles
through our practice.





We embrace this not just as an obligation but as a
real opportunity for the nation and its people.

Our educators are preparing a new generation of global leaders. Our

students are diverse and are attracted to Massey because they want to
achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and

cultural strengths, expands their horizons and prepares them to contribute
to a rapidly transforming world with skills, critical and creative thinking and
leadership.

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We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart

enterprises. Wherever we are,





we will operate in partnerships founded
on respect, trust and mutual benefit. Massey is not only defined by what
we do, but by how we do it.

About this area Te Kura Whai Pakihi Massey Business School is ranked in the top 2% of
business schools globally and has a proud history of excellence in
research, teaching and learning, industry engagement and

internationalisation.

With more than 4000 equivalent full-time students we hold AACSB

accreditation, which is the most highly prized business school
accreditation globally along with a number of discipline-based industry
and academically relevant accreditations that inform our teaching and

learning, as well as our research practices.

Massey Business School has the vision of being a ‘Business School of







Consequence’ and building from that vision we have created programmes
relevant to the contemporary business environment, accessible through
online, blended, and face-to-face delivery, and valued by a range of

learners including school leavers from Aotearoa, international
undergraduate and postgraduate students, local mature age students and
executives, and students seeking to undertake research degrees.

In the future, Massey Business School aims to further enhance its
relevance to and engagement with students and industry both within

New Zealand and offshore, be a leader in flexible delivery, continue
working towards our relevance and responsiveness to te ao Māori, and
enhance its research impact in key discipline areas.





We also aim to create

for our staff an environment that is positive, dynamic, forward looking,
and outcomes focused.

Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

- Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society

- Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and

the people we serve

- Embrace Te Reo in relevant and practical ways in our workplace interactions and engagement

with external stakeholders, giving expression to Tikanga Māori and protocols that
demonstrates that we respect and value Māori conventions in appropriate settings







At Massey we work together with mutual respect and caring. We:

- Act with integrity and trustworthiness and give credit to others for the work they do

- Work cooperatively and inter-dependently to foster and promote the One University approach
- Share knowledge and communicate professionally with courtesy and mutual respect

- Are ethical in all transactions, working within the parameters of our policies and procedures
- Are direct, truthful and maintain confidentiality

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- Seek to understand and appreciate our differences
- Keep ourselves and others safe; work together to embrace with the University's health, safety

and wellbeing policies, procedures and programmes; display commitment by actively
supporting all safety and wellbeing initiatives:





and by actively engaging in health and safety

improvement opportunities

At Massey we are future-focused, results- oriented and strive for excellence. we:

- Take ownership and responsibility for delivering results to support achievement of University

objectives
- Provide the best quality services to our customers (internal and external) ensuring our

students/ stakeholders are at the heart of everything we do
- Deliver or support world-class research, teaching and learning and citizenship

- Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development
- Are motivated and create a positive working environment where our values are reinforced







- Anticipate and respond with agility and resilience to the changing needs of the University and

the communities we serve
- Seek ways to improve our services to deliver in an efficient and effective way

- Embrace technology and apply this innovatively to better meet the needs of those we serve
- Challenge ourselves to reach our potential and help bring out the best in others

- Understand how what we do contributes to the objectives of the University

Accountabilities

Staff Support • Support staff, project-leads, researchers and others needing technical
/administrative support.

- Support the utilisation of centrally provided enterprise systems as

standard as far as is possible.
- Where MBS uses an environment, package or tool seldom used

elsewhere in Massey, develop personal competence to be a key user

and trouble shooter (e.g. Bloomberg, S&P; Capital, SAS, WRDS,
Datastream, Sedona/ Accredinator).

- Provide support resources and contribute to the development of staff

capability to be technically self-resilient in terms of enterprise systems,
multimedia, and learning environments.

Student experience • Provide guidance, support and training to students conducting research
studies or projects.

- Provide support resources for system, multimedia and software use.

Purchasing and • Support the College Executive Manager in managing physical
planning technology assets including providing insights into their disposition,

capability and serviceability and forward planning replacement and
unexpected failure coverage.

- Raise purchase orders and receipt good/services/manage returns.

- Liaise with sales representatives.

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- Planning resource requirements in advance e.g. ensuring availability of

functional research equipment, data handling, consumables availability;
to meet scheduled support activities.

Compliance • Support policy/procedure adherence.

- Manage permits /licenses/ asset registers / storage.

- Advise on system access levels.
- Support the PVC, DPVC, Heads of School, the College Executive

Manager and the Team Leaders with annual reporting, health and

safety and risk audits, business continuity planning, archiving
compliance, copyright and privacy and freedom of information

requests.

Operational and • Support projects / project manager(s) / project members with

Project Support operational technical support (especially systems, platforms,
multimedia and social media).

- Support the management and development the College SharePoint and

MS Teams (information portal type) sites in terms of structure and user

experience.

- Support the management and updating of College webpages as

required.
- Support the management of the College social media sites.

- Proactively investigate new products and technologies and make

recommendations for adoption within the College as appropriate.
- Provide fault root cause analysis, diagnosis and repair and maintenance

services for the College’s information technology services as required.

Relationship • Liaise with administrative colleagues in other colleges/services as
Management necessary

- Maintain positive and collaborative professional relationships and

networks across the university, including but not limited to Colleges and

Schools, ITS, Academic Operations, Facilities Management and
Procurement, Library

- Seek out and respond to direction from College Executive Manager or

Team Lead and/or Senior Administrator(s)

Qualifications and Experience

Qualifications: An appropriate qualification in information technology or a closely
related field, or equivalent substantive professional experience.

Experience: • Two years of experience supporting web-based infrastructure

services, and /or experience with IT service management processes.

- Experience in business services and process improvement.

- Experience in supporting multiple projects/initiatives/ stakeholders at

the same time.

- An understanding of the University regulatory, academic, financial

and strategic context is desirable.

- Working as part of a team to achieve necessary outcomes.

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Capabilities - Behaviour

Communication • Conducts discussions in a respectful manner, that are sincere and fully

Essential expressed

- Develops a clear, complete understanding of needs and problems through

careful listening, probing, reflecting, and summarising

- Delivers written and oral communications that engage audience

participants, respond to their questions and concerns, and produce specific
outcomes and impact

- Communicates in a timely manner using the appropriate style and method

- Able to address broad audiences and stakeholder groups, working with

communication plans and a mix of communication methods
- Able to present information clearly, concisely and logically. Varies content,

style and form to suit the subject

Working Together • Establishes and maintains productive working relationships with key

stakeholders internally and externally Essential

- Establishes and maintains credibility and appropriate confidentiality with

stakeholders

- Proactively identifies and addresses potential issues with stakeholders.
- Leverages partnerships to improve the performance of programme or

portfolios and works to resolves conflict and other obstacles to team
performance

Continuous • Implements new systems, procedures and tools efficiently when changes

Transformation occur in the work environment

- Works with agility, adjusting current working processes or adopting new Essential

approaches in response to changes in the organisation environment
- Seeks challenging opportunities or assignments to grow and develop one's

own knowledge, skills and abilities
- Uses digital tools to innovate programme, processes, systems or services.
- Communicates and analyses assumptions about a particular issue with

colleagues to gain new perspectives or more effective solutions

Delivering Results • Maintains focus on critical work and expectations

- Able to track and complete agreed work in planned timeframes Essential
- Takes responsibility for escalating issues that impact on planned work and

outcomes

- Documents how results were obtained to support knowledge transfer and

best practices

- Supports self during change by remaining flexible, focusing on the

positives, and proactively seeking out opportunities to get involved

Service Centric • Acts with the internal/external stakeholder or customer in mind, seeks to

understand and deliver on customer perceptions and expectations Essential

- Able to respond to common stakeholder queries and problems or escalate

if required

- Responds to unexpected stakeholder requests with a sense of urgency and

positive action

- Provides a level of customer centric service excellence that contributes to

the departments objectives

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Capabilities - Technical

Accuracy and

- Describes consequences of errors within own unit or function

Attention to

- Processes large quantities of detailed information with high levels of

Detail
accuracy

Essential • Productively balances speed and accuracy

- Implements a variety of cross-checking approaches and mechanisms

- Evaluates and makes contributions to best practices

Digital Skills • Ability to learn and use core Massey systems (enterprise systems)

- Proficient in the use of Microsoft Office software Essential
- Competent multimedia editor and social media manager

- Uses preferences and other tools to customise computer software /

hardware appropriate for function
- Expertise in use of SharePoint and MS Teams- can coach others in their use

- Identifies and resolves common software and usage problems

Document • Identifies major document management categories and functions
Management • Follows security and version management guidelines and practices

- Creates, stores, retrieves and archives electronic documents Essential
- Uses software tools and technologies for document management
- Tracks document management's existing issues and best practices

Priority Setting • Understands own role priorities on a day-to-day basis.

- Performs at least 2-3 concurrent activities without reducing productivity. Desirable
- Completes current work according to assigned priorities.
- Recognises changing demands and priorities; validates changes with

management.

- Responds to day-to-day operational priorities while still making progress

on project work.

- Obtains information about how current assignments contribute to

organisational goals.
Problem Solving • Describes problem reporting and escalation practices

- Uses fact-finding techniques and diagnostic tools to identify problems Desirable
- Identifies and documents specific problems and resolution alternatives

- Uses initiative to develop alternative techniques for assessing accuracy

and relevance of information
- Helps to analyse risks and benefits of alternative approaches and obtain

decision on resolution

- Examines a specific problem and understands the perspective of each

involved stakeholder
Technical

- Seeks opportunities for continual learning to maintain technical

Management

competence in pursuit of technical excellence.
Desirable

- Provides effective technical solutions to routine functional challenges via

sound technical competence, effectively examining implications of events
and issues.

- Applies current procedures and technologies to help resolve technical

issues in one's general area of technical competence.

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- Effectively performs the technical job aspects, continuously building

knowledge and keeping up to date on technical and procedural job

components.

- Applies technical operating and project standards based on achieving

excellence in delivered products, technologies, and services.

- Helps others solve technical or procedural problems or issues.

Pre-employment checks

Essential • Requirement to pass a Criminal and Traffic Convictions (Security) Check
performed by the Ministry of Justice

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